Terms of Service

Last Updated: 26 March 2026

Welcome to Wold & Hound. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.

About Us

Wold & Hound

12 Roman Fields

Market Rasen

Lincolnshire

LN8 3ZG

United Kingdom

Email: info@woldandhound.co.uk

Website: www.woldandhound.co.uk

Products

We take reasonable care to ensure that product descriptions, photographs, specifications and pricing are accurate.

However:

• Colours may vary slightly depending on screen settings.

• Product images are for illustration purposes.

• Minor variations may occur between production batches.

• Measurements and specifications may vary slightly.

We reserve the right to modify, discontinue or update products without notice.

Product Care & Safety

Customers should follow any care instructions supplied with products.

Wold & Hound cannot be held responsible for damage caused by:

• Misuse of products

• Failure to follow care instructions

• Accidental damage

• Use outside the intended purpose of the product

Nothing in this section affects your statutory rights.

Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

Prices may be changed at any time without notice.

The price charged will be the price displayed at the time your order is placed.

In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

Promotional Codes

Promotional codes remain the property of Wold & Hound and may be withdrawn, amended or cancelled at any time.

Promotional codes:

• Cannot be exchanged for cash.

• May not be combined with other offers unless stated otherwise.

• May be subject to expiry dates and specific conditions.

Wold & Hound reserves the right to refuse the use of promotional codes where misuse is suspected.

Orders

When you place an order, you will receive an order confirmation email.

This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.

We reserve the right to refuse or cancel orders where:

• Payment cannot be authorised.

• Pricing errors have occurred.

• Products are unavailable.

• Fraudulent activity is suspected.

• Incorrect information has been supplied.

If payment has already been taken, a full refund will be issued.

Age Requirement

By placing an order through our website, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

Accuracy of Information

Customers are responsible for ensuring that all information provided during checkout is accurate and complete.

Wold & Hound cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect information supplied by the customer.

Payment

We accept payment through approved payment providers including:

• Shopify Payments

• PayPal

• Klarna

• Clearpay

• Apple Pay

• Google Pay

Payment information is processed securely by the relevant provider.

We do not store full payment card details.

Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Postal services

• Courier companies

• Severe weather

• Industrial action

• Circumstances beyond our reasonable control

Further information can be found in our Shipping Policy.

Events Beyond Our Control

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• Industrial action

• Transport disruptions

• Supplier failures

• Power outages

• Government restrictions

• Public health emergencies

Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Customers should refer to that policy for full details regarding:

• Returns eligibility

• Refunds

• Faulty goods

• Damaged items

• Consumer cancellation rights

Markets, Events & Pop-Ups

Products purchased at markets, country shows, pop-up shops and events are subject to the same consumer rights as purchases made through our website where applicable.

Proof of purchase may be required when requesting assistance with an order.

Intellectual Property

All content on this website is owned by or licensed to Wold & Hound.

This includes:

• Logos

• Branding

• Product designs

• Artwork

• Product photography

• Product descriptions

• Website content

• Graphics and marketing materials

You may not copy, reproduce, distribute, modify, publish or use our content without our prior written permission.

Customer Reviews & User Content

By submitting reviews, photographs, testimonials, social media content or other materials to Wold & Hound, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display such content for marketing and promotional purposes.

You confirm that:

• The content belongs to you or you have permission to share it.

• The content does not infringe the rights of any third party.

• The content is not unlawful, offensive or misleading.

Acceptable Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation or security of the website.

• Upload malicious software or harmful content.

• Use our website in a way that may damage our business or reputation.

We reserve the right to restrict access where misuse is identified.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the maximum extent permitted by law, Wold & Hound shall not be liable for:

• Indirect losses

• Consequential losses

• Loss of profits

• Loss of business opportunities

• Loss of data

Our total liability relating to any order shall not exceed the amount paid for the relevant product.

Nothing in these Terms affects your statutory rights as a consumer.

Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access and may suspend, withdraw or amend the website for maintenance, updates or operational reasons.

Privacy

Your use of our website is also governed by our Privacy & Cookie Policy.

Please review this policy to understand how your information is collected and processed.

Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be published on this page and will take effect immediately upon publication.

The date at the top of this document indicates when the Terms were last updated.

Severability

If any provision of these Terms of Service is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from these Terms.

All remaining provisions shall continue in full force and effect.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms of Service, together with our Privacy & Cookie Policy, Shipping Policy and Returns & Refunds Policy, constitute the entire agreement between Wold & Hound and the customer regarding the use of our website and the purchase of products.

No verbal statement, representation or advice shall form part of any agreement unless confirmed in writing by Wold & Hound.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

Wold & Hound

12 Roman Fields

Market Rasen

Lincolnshire

LN8 3ZG

United Kingdom

Email: info@woldandhound.co.uk

Website: www.woldandhound.co.uk

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