How Can We Help?

We've answered some of the questions we receive most often. If you can't find the answer you're looking for, please contact us and we'll be happy to help.

Orders & Products

What products do you sell?

Wold & Hound offers a range of dog breed-inspired gifts and accessories, including mugs, tumblers, keyrings and other products designed for dog lovers.

Are your products suitable as gifts?

Absolutely. Many of our products are purchased as gifts for birthdays, Mother's Day, Father's Day, Christmas and other special occasions.

Do you offer products for different dog breeds?

Yes. We are continually expanding our breed collections. Visit our Shop By Breed page to browse available breeds.

Shipping & Delivery

How much does delivery cost?

Standard UK delivery is £4.99 per order.

Do you offer free delivery?

Yes. We offer free UK delivery on orders over £50.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and the time of year.

Returns & Refunds

What is your returns policy?

We accept returns within 30 days of delivery.

How do I return an item?

Please contact us at info@woldandhound.co.uk before returning any item.

When will I receive my refund?

Once your return has been received and inspected, refunds are typically processed within 5–10 business days.

Events, Markets & Pop-Ups

Do you attend markets and country shows?

Do you attend markets and country shows?

How can I find out where you'll be next?

Visit our Events, Markets & Pop-Ups page or join our newsletter for updates.

Still Need Help?

If you can't find the answer you're looking for, we'd be happy to help. Get in touch and we'll respond as soon as possible.

Contact Us