Shipping policy
Shipping, Delivery, Returns & Refunds Policy
Last Updated: 26 March 2026
At Wold & Hound, we want every customer to enjoy a smooth shopping experience. This policy explains how we process orders, deliver products and handle returns and refunds.
Contact Information
Wold & Hound
12 Roman Fields
Market Rasen
Lincolnshire
LN8 3ZG
United Kingdom
Email: info@woldandhound.co.uk
Website: www.woldandhound.co.uk
Shipping & Delivery
Order Processing
Orders are typically processed within 1–3 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, promotions, seasonal events, markets or product launches, processing times may be slightly longer.
Delivery Services
We may use one or more of the following delivery providers:
• Royal Mail
• Evri
• InPost
• DPD
• Other reputable courier services
The delivery provider used may vary depending on the size, weight and destination of your order.
Delivery Charges
Standard UK Delivery
£4.99 per order
Free UK Delivery
Free UK delivery is available on orders of £50 or more.
The qualifying order value is calculated after any discounts or promotional codes have been applied.
Delivery charges will be clearly displayed at checkout before payment is completed.
Delivery Times
Estimated delivery times are:
Standard Delivery
2–5 working days
Tracked Delivery
1–3 working days
Delivery times are estimates only and are not guaranteed.
We cannot be held responsible for delays caused by postal services, couriers or circumstances beyond our reasonable control.
Incorrect Delivery Information
Customers are responsible for ensuring that delivery information is accurate and complete.
Wold & Hound cannot be held responsible for:
• Failed deliveries
• Delayed deliveries
• Lost parcels
• Additional delivery charges
where incorrect information has been supplied by the customer.
Lost, Delayed or Damaged Deliveries
If your order is delayed, lost or arrives damaged, please contact us as soon as possible.
Email:
info@woldandhound.co.uk
Please include:
• Your order number
• Full name
• Description of the issue
• Photographs where applicable
We will work with the delivery provider to investigate and resolve the matter.
Delivery Restrictions
We currently deliver within the United Kingdom.
Should international delivery become available in the future, additional charges and delivery times may apply.
Events Beyond Our Control
We shall not be responsible for delays caused by circumstances beyond our reasonable control including:
• Severe weather
• Industrial action
• Natural disasters
• Public health emergencies
• Transport disruption
• Power outages
• Courier network delays
Returns & Refunds
30-Day Returns Policy
We hope you love your purchase. However, if you are not completely satisfied, you may return eligible items within 30 days of receiving your order.
To qualify for a return:
• The item must be unused.
• The item must be in its original condition.
• The item should be returned in its original packaging where possible.
• Proof of purchase may be required.
How To Request A Return
Before returning any item, please contact us at:
info@woldandhound.co.uk
Please provide:
• Your order number
• Full name
• Details of the item being returned
• Reason for return
We will provide instructions on how to return your item.
Return Shipping Costs
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning items.
We recommend using a tracked delivery service.
Wold & Hound cannot be held responsible for returned items that are lost in transit.
Faulty, Damaged or Incorrect Items
If your order arrives:
• Faulty
• Damaged
• Incorrect
please contact us within 14 days of delivery.
Please provide:
• Your order number
• A description of the issue
• Photographs showing the fault or damage
Where appropriate, we may offer:
• A replacement
• A repair
• A full refund
in accordance with your statutory rights.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 working days, although your bank or payment provider may take additional time to complete the transaction.
Non-Returnable Items
The following items may not be eligible for return unless faulty:
• Personalised products
• Custom-made products
• Gift cards
• Items that have been used
• Items not returned in a resaleable condition
Nothing in this section affects your statutory consumer rights.
Market & Event Purchases
Products purchased at markets, country shows, trade fairs and pop-up events may also be returned in accordance with this policy.
Proof of purchase may be required.
Consumer Rights
Nothing in this policy affects your rights under UK consumer protection law.
Customers have additional rights in relation to goods that are:
• Faulty
• Damaged
• Not as described
• Not fit for purpose
Questions
If you have any questions regarding shipping, delivery, returns or refunds, please contact:
Wold & Hound
12 Roman Fields
Market Rasen
Lincolnshire
LN8 3ZG
United Kingdom
Email: info@woldandhound.co.uk
Website: www.woldandhound.co.uk
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